Make sure your using the entire e-mail
address for the username such as email@example.com and
not just 'john'.
If you think the password is incorrect then login to your control panel
and go under "E-mail" under the Quick Access icon. Click
on your e-mail address
and change the password from the account properties section.
If you just started your hosting with us, your domain may not yet be
pointing to our servers. In
this case, use mail.hosting-advantage.com
as your incoming mail server.
Make sure the hostname that youíre connecting
to is ftp.yourdomain.com (where yourdomain.com is your website) If
you just transferred your domain name, use the IP address of your website,
found in your Control Panel under WEB OPTIONS.
FTP Usernames are a maximum of 8 characters and
all lower-case. Make
sure you username matches your control panel username
In your FTP software enable "Passive (PASV)
In your control panel under "E-mail" there is Anti-Spam settings
you can enable for all your accounts or for individual accounts. You
can have it label the spam with "POSSIBLE SPAM" or choose to
remove it completely.