Paying for Hosting

This document answers the most important questions connected with billing:

 

How do I pay?

You may have a possibility to choose between these types of payment:

 

How Do I Create A Billing Profile?

Billing profile is the collection of details used to contact you on financial or related matters. You can have several billing profiles and use them in turn, activating the one you would like to be charged.

You can share one billing profile between your accounts, if you have more than one. This means you can pay with one card / receive bills at one address for all your accounts. Settings are configured individually for each billing profile.

If you sign up as a trial user, no billing profile is created. The system, however, keeps track of all your purchases and includes them into your bills available in the Online Invoice.

To edit a billing profile, select Billing Profile in the Billing menu. You would be taken to a page similar to this:

How Do I Enable Automatic Email Invoicing?

To receive invoices by email, do the following:

Select Billing Profile in the Billing menu.
On the page that shows, click the OFF icon to Enable Receiving the invoice by e-mail. With this option ON, you will receive invoices by email.

 

When Do I Pay?

Upon the account activation, your new billing period opens. It defines WHEN the system charges the fees. For fee types see Online Price.
A new billing period opens:

A billing period closes:

 

What Do I Pay For?

To see your plan's prices, select Online Price in the Billing menu. The following table will appear

Empty Fees fields mean that nothing is charged for this resource. If all fields for a specific resource are empty, this resource is completely free.

Billing is the same for most resources. However, some resources have a special nature that requires a different billing scheme:

Resource

Free

In Use

Max

Setup

Recurrent

Usage

Refund

Standard resources

Units that you get for free

Units you are currently using

Maximum number of units you can have

Charged when you purchase a new unit of this resource beyond free units

Charged at the beginning of each billing period for each unit beyond free units

Charged at the end of each billing period for each unit beyond free units

% of the recurrent fee for the remaining part of the billing period debited to your account when you cancel the resource

Dedicated IP Address

Number of dedicated IPs that you get for free

Number of dedicated IPs you are currently using

Maximum number of dedicated IPs you can have

Charged when you purchase a new dedicated IP beyond free units

Charged at the beginning of each billing period for each dedicated IP beyond free units

Charged at the end of each billing period for each dedicated IP beyond free units

% of the recurrent fee for the remaining part of the billing period debited to your account when you switch to shared IP or otherwise cancel this resource

OpenSRS

N/A

Domains registered with OpenSRS

N/A

The cost of domain registration for 1 year

N/A

N/A

% of the prorated recurrent fee for the remaining part of the billing period debited to your registration with OpenSRS

Web quota
Mail quota
Real quota

MB of disk space that you get for free

MB of disk space that you are currently subscribed for. The size of your web site must be smaller than web disk quota by at least a couple of megabytes to ensure correct performance of web statistics packages, such as Webalizer or ModLogAn

MB of disk space you can have. For web quota, this amount includes both your web site and web statistics files

N/A

Charged at the beginning of the billing period for the difference between the limit and the free units

Charged at the end of the billing period for the amount used beyond free units

% of the recurrent fee for the remaining part of the billing period debited to your account for each canceled megabyte of disk quota

Traffic
(all kinds)

GB of traffic you don't pay for

Prorated GB of traffic booked for the current billing month. The billing month can start on any day of the calendar month

N/A

N/A

Charged once at the beginning of the billing period for the difference between the limit and the free units. This is what you pay for 1 GB of additionally booked traffic

Charged at the end of each month of the billing period for the prorated amount you run up beyond the limit

% of the recurrent fee for the remaining part of the whole billing period

MySQL/ PGSQL
db quota

MB of database disk space you get for free

MB of database space that you are currently subscribed for

MB of database space you can have

N/A

Charged once at the beginning of the billing period for the difference between the limit and the free units

Charged at the end of each month of the billing period for the amount you use beyond the limit.

% of the recurrent fee for the remaining part of the billing period debited to your account for each canceled megabyte of database quota

MS SQL
db quota

MB of database disk space that you get for free

MB of database space that you are currently subscribed for. The size of all your MS SQL databases can take no more than half of the MS SQL database quota, leaving the rest of the space for transaction logs

MB of MS SQL database space you can have. This includes both your databases and transaction log files

N/A

Charged once at the beginning of the billing period for the difference between the limit and the free units

N/A

% of the recurrent fee for the remaining part of the billing period debited to your account for each canceled megabyte of database quota

Real User

Simultaneous connections to RealServer that you get for free

Simultaneous connections to RealServer that you currently have

Simultaneous connections to RealServer that you can have

N/A

Charged at the beginning of the billing period for the difference between the limit and the free units

N/A

% of the recurrent fee for the remaining part of the billing period debited to your account when you cancel the resource

 

 

How do I view my billing history?

To see your charges by billing profiles for one account, select Online Invoice in the Billing menu. An invoice consists of consequent bills:

Balance shows how much money you have on your balance. A negative balance shows how much you owe for the services used. This is usually appropriate for users who pay by check and for credit card users whose credit cards failed to be charged.
Credit
restricts your ability to buy new resources in case your credit card fails to be charged or you have run out of your 'check' money.

A new bill is created for every new payment interval The initial setup fee is put in a separate bill.

To view details of any bill in the invoice, click its Description in the first column. The picture below illustrates details of the initial setup bill:

Total shows the amount due for factual services offered. It does not include most of the items highlighted by yellow, such as items that were immediately charged off the credit card, credits or debits to the account balance by the administrator, etc.

*To get a printable version of your bill, click the Printer icon in the bill header which will open it in a separate window suitable for immediate printout (version 2.08 and higher).

 

How Do I View My Overall Charges?

To view charges for all your accounts, select Online Sum invoice in the Billing menu then select the billing profile. If you are just starting with your account, you will see something like this:

Select the profile from the box and press the Get Invoice button.

The Online Summary Invoice page will display your bills for all accounts.

 

How can I cancel my hosting?

To cancel, please see http://cancel.netfronts.com